Pakt · support
GET HELP
Email Pakt support for help with the app, your account, privacy, or a workout that did not appear as expected.
Before you write
Please describe what happened and what you expected. Do not include passwords, card details, or health records in your email.
Missing workouts
Check that the workout appears in Apple Health and that Pakt can read workouts and heart rate. Open Pakt while online to sync. Workouts marked as manually entered are excluded, and your Pakt’s rules determine which workouts count.
Health access
You can review or change access in Apple Health: open your profile, then Apps and Pakt. Changing access does not delete workouts already synchronized to Pakt.
Account deletion
To request deletion, sign in to Pakt and open Settings → Delete Account. Unresolved payments must be reconciled first. Deletion does not delete source workouts in Apple Health.